The Lewis Show

That initial thought of 'customer service' today makes us cringe. Our next thoughts immediately recount dreadful experiences that involved tears, yelling, and even cursing. That's happened to all of us and things only sometimes seem to be getting worse. Our minds rarely race to that great service experience despite how rare or recent they seem to be. So what's the trick in this new technical service age? I want to take a few posts to go over different scenarios and how we can all do our part to make customer service what it's truly supposed to be....a tolerable experience at best. Companies in this day and age see customer service as a cash cow. It's a part of the budget that just eats away at resources, while barely producing new business or sales. As a result, the customer is often left with long hold times, service reps based overseas, or annoying voice mail systems. These companies are pushed daily to find ways to cut costs by reducing paper, assigni...

I'm going to spend the next few posts focusing on Customer Service. I'll be taking this from the perspective of the customer service rep though, not from the customers. I think this perspective can help some find out easy ways to avoid aggrivation and get results whenever we need to contact a company. In the meantime, it's just a lazy beginning to Autumn. There's a kitten in our flowers. He's giving a demonstration in lazy. Go back to sleep, Dexter.

The path to the beach. We spent two early afternoons there, just relaxing.   Wes said he wanted a 'six pack'. We slightly misunderstood.   We agreed that we would be that old couple one day with the RV.    It was us vs the dinosaur at a game of Putt Putt. The dino won..   Time was the biggest winner. There was not enough time on earth to enjoy a few days away.

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...are getting big. Someone slow down this train before I'm attending their High School graduation!

My school year always began the day after Labor Day and apparently for millions of kids, that trend continues to this day. This year however starts in controversy. Tomorrow morning all public school children at the beginning of the school day will watch a 30 minute video from our President advising them to work hard and pay attention. It's also sad I had to find the text of the speech on Fox News' web site. If it's on the other news sites, it's was very hard for me to find. Now all this always sounds great on paper, but with everything, politics has to rear it's ugly head. Let me be clear: I do not have a problem myself with the President speaking to these children, I think it's fantastic. The issue to me isn't his speech, but the lack of educating being done by public school teachers. I can also see concerns from conservatives that this is as seed planting to show the President as the ultimate good guy which makes working in the opposition to be more ...

Mashable always does a much better job than I do of posting on social networking. In relation to my last post, this shows the power of using Posterous. HOW TO: Get the Most Out of Posterous : " by Jennifer Van Grove There’s something interesting happening in the space between Twitter and a full blown blog. We’re seeing more and more of our social friends turn to sites like Posterous for 140 character plus musings, or simple and fast photo and video sharing. Whether you need a little more space to create a lifestream that serves as a compliment to your Twitter presence, or you’re looking to totally replace your existing personal or group blog, Posterous makes the transition and posting process dead simple. The Posterous possibilities are endless, and the best part is it that takes very little effort to maintain your site and attract a subscriber base. We’ll show you how to get started with Posterous and play with some of the more buried features that make it truly remark...