Coming Up on TLS

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I'm going to spend the next few posts focusing on Customer Service. I'll be taking this from the perspective of the customer service rep though, not from the customers. I think this perspective can help some find out easy ways to avoid aggrivation and get results whenever we need to contact a company.

In the meantime, it's just a lazy beginning to Autumn. There's a kitten in our flowers. He's giving a demonstration in lazy. Go back to sleep, Dexter.

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For My Friend

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I moved to Richmond in September, full of aprehension. Many of you by keeping up with my story know full well the ups and downs that I have faced. I was very fortunate to land a great job in October. After a lot of rejection, and fear for losing everything I started my new job with that same fear I had when I moved to this city. I was crammed in an office with Kelly Stern. He is such a kind, patient, gentle soul. He showed me around and I got comfortable working there really fast. I smile when I remember one of my coworkers talking about us giggling in there all day. I had fun those days. It did not take me long to find out that Kelly was gay. He mentioned living with Jeff, and I put two and two together fast. Kelly listened to my troubles, and gave me sound, firm advice. He has been so helpful to me also by taking me home from work almost every day and taking me by the grocery store to get supplies. I would not still be here if it was not for his help. I cannot think of a way to
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September 27, 2019

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Dear Topaz, Today was a very good day. It was seasonable, but a little warm for this late in September. The sun was out, and some clouds rolled in. It felt like a pretty normal day. Work went well. Of course, being Friday, people are in better spirits and with some of the senior leadership out of the office, a few extra laughs were had with my associates. The ride to work and home was fairly typical. There's still entirely too many people who would prefer to focus on other things rather than driving. It's also nice to see some people heading out of town. I always imagine they're going a happy occasion to see family or celebrate a birthday or a wedding over the weekend. The boys are doing well. Their grades are holding up. Of course, they're both grounded, for various things. Their room's still a mess. The youngest is getting used to middle school and the oldest decided he likes Green Day. Janine and I are very disappointed in this development, and we ho
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